Terms

1. About Helpers Hive

Helpers Hive is a local marketplace that helps people post small jobs and connect with people who may want to help. Helpers Hive is not an employer, contractor, agency, staffing company, or payment guarantor.

2. Eligibility and young users

Users under 18 may use Helpers Hive only with parent or guardian permission. Users must only post or apply for lawful, safe, age-appropriate tasks. Users are responsible for following New Zealand employment, safety, school-hour, tax, and local laws. Young workers may have legal restrictions around work hours, hazardous work, machinery, alcohol or gambling venues, heavy lifting, and other restricted work.

3. User accounts

Users are responsible for the information they provide in their account, profile, jobs, applications, messages, and reports. Account and profile details should be accurate and appropriate.

4. Prohibited activities

Helpers Hive must not be used for emergencies. Jobs, applications, messages, profiles, reports, and other content must not be illegal, unsafe, dangerous, sexual, regulated, misleading, scam-related, abusive, hateful, discriminatory, or threatening. Helpers Hive may restrict, remove, or report unsafe or inappropriate jobs and content.

5. Jobs, payments, and user responsibility

Payments are private at launch. Helpers Hive does not guarantee payment, job completion, user behaviour, tax treatment, or dispute outcomes. Users are responsible for safety checks, legality, payments, taxes, and disputes.

6. Premium subscriptions

Premium Basic and Premium Plus are monthly subscriptions. Premium features may include higher usage limits, urgent posting, and boosted applications. Payments are handled by Stripe or our payment provider, and Helpers Hive does not store full card details. Subscriptions may renew monthly until cancelled. Users can manage or cancel through the subscription management flow. Cancellation may apply at the end of the billing period depending on Stripe or account settings.

Premium does not bypass safety rules, reports, moderation, Row Level Security, profile completion, terms acceptance, urgent acknowledgement, or review rules. Boosted applications improve visibility only. A boosted application does not mean the applicant is verified, safer, guaranteed, better, or more suitable.

For refund or subscription support requests, email HelpersHiveHelp@gmail.com.

7. Reports, moderation, and messages

Users may submit reports for safety, behaviour, or content concerns. Reports may be reviewed by Helpers Hive. Messages and other content may be stored and reviewed if reported or if needed for safety, support, moderation, or legal reasons.

8. Profile previews

After a helper is selected, a limited profile preview may show safe details to selected-job participants, such as profile photo, first name, and calculated age.

9. Ratings and reviews

Users may leave ratings and reviews after completed jobs. Ratings and reviews must be honest and based on real interactions. Fake, abusive, threatening, discriminatory, or misleading reviews are not allowed. Helpers Hive may use ratings and reviews for trust and safety, and may moderate or remove ratings and reviews.

10. Platform availability

Helpers Hive is an MVP and may change, pause, or have technical issues while it is being improved.

11. Contact

For support or policy questions, email HelpersHiveHelp@gmail.com.

1. Information we collect

Helpers Hive may collect information needed to run the marketplace, including name, email, phone number, birth date, calculated age, location, profile photo, messages, job data, application data, report data, ratings and reviews, and device or session information.

2. How we use information

This information may be used to provide accounts, profiles, job posting, applications, selected-job chat, reporting, moderation, safety review, support, and future notification features.

3. Third-party services

Helpers Hive uses third-party services to operate the app. These may include Supabase for backend data, Vercel for hosting, Stripe or another payment provider for Premium subscriptions, and analytics or email providers later. Helpers Hive does not store full card details.

4. Data storage and international processing

Data may be processed or stored outside New Zealand depending on the services used. Helpers Hive will aim to use reasonable safeguards for user data as the product grows.

5. Messages, reports, and moderation

Messages, reports, and related content may be stored and reviewed if reported or if needed for safety, support, moderation, or legal reasons.

6. Future notifications

Future notifications may include in-app messages and email notifications. Users should be given notification preferences before broader email notifications are used.

7. Access, correction, and deletion

Users can request access, correction, or deletion of their information by emailing HelpersHiveHelp@gmail.com. Some information may need to be kept for safety, moderation, legal, dispute, or record-keeping reasons.

8. Contact

For privacy questions or requests, email HelpersHiveHelp@gmail.com.